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KPI Improvement Coaching

Why we developed this service.

The better you understand your business, the easier it will be to increase your profits and free up cashflow. We’ve developed this service to enable business owners to work out what the key drivers are in their business (we call these Key Performance Indicators, or KPIs). We want you to learn how to measure them accurately, then apply strategies and tactics to improve each KPI.

Who should use this service?

Any business owner who wants to better understand how to drive increased profit, cashflow and ultimately, business value, will benefit from this service.

What is involved?

First we work together to establish the key drivers in your business. These may be financial (e.g. gross profit margin or average annual customer spend) or non-financial (e.g. customer satisfaction ratings).

Then we teach you how to measure each KPI and track them via a cloud based performance dashboard. We like to limit the number of KPIs you’re monitoring to the most important ones (the ones that will make the most powerful difference to your business).

Once you’re confident measuring each key driver accurately, we’ll work with you on a monthly basis to form a tactical plan that includes all of the business processes and behavioural changes needed to improve your results. It’s remarkable how simple changes to your business processes can improve your key drivers. What you measure you can manage.

The KPI Improvement Process

Establish > Measure > Improve


When should I sign up for this service?

Any time is the right time to start working on your business’s KPIs. It’s easy to make excuses such as ‘I’m too busy working in the business right now to devote any time to working on this stuff’. The reality is, however, that if you allocate a little time each week to improving your business performance, the time investment will make a big difference to both your business and personal life.

Benefits of using our KPI Improvement Coaching service

  • Establish 3-5 key drivers that are fundamental to your business’s success

  • Set sensible targets for improving those KPIs

  • Access to a cloud based dashboard

  • We’ll encourage you to be accountable for your goal achievement

  • Gain access to our collective wisdom, systems, products and services

  • Increase your ability to make effective strategic decisions

  • Streamline / establish the business processes that will improve your KPIs

  • Increased efficiency and productivity

  • An easy to interpret snapshot of your business performance

  • Be inspired to work less in the business and more on it

  • Will enable you to better understand your business